meritport Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At meritport, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the lasting quality of our kitchenware, and we want you to shop with complete confidence. When a purchase falls short of your expectations, our team is ready to assist you through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us physically. However, should any perishable item arrive damaged, spoiled, past its expiration date, or compromised in transit, you qualify for an immediate full refund or a free replacement (clear photographic evidence required within 48 hours of delivery).

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Final sale items (clearly designated as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper storage, mishandling, or failure to follow product care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from meritport.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@meritport.cfd including your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos of the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number legibly on the outside of the shipping box (do not write directly on the original product packaging).
4. Ship Back: Drop off the package using a trackable shipping method to the return address provided in your RMA email.

Note: Returns sent without a valid, pre-approved RMA number may experience significant processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, an additional 3–10 business days may be required for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping costs are non-refundable unless the return results from a meritport error (e.g., a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us immediately:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please provide clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at zero additional cost to you.

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Contact Us & Merchant Details

If you have any questions regarding your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: meritport
• Customer Support Email: support@meritport.cfd
• Customer Support Phone: 15703288990
• Physical Business & Return Address: 93 ALLENBERRY DR, Wilkes Barre, PA 18706, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST